Partnerships that last. Measured in years, not projects.

Many of our clients have worked with us for 8 to 12 years. Others trust us with mission-critical initiatives that quickly grow into long-term partnerships.

See the capabilities behind these engagements in What We Do and the thinking behind how we structure them in Our Approach.

9 Years Luminos Client

Cleaner's Supply

National distributor of commercial cleaning supplies and equipment serving janitorial and facility services businesses

Cleaner's Supply needed a digital platform that could grow with them while keeping the ordering experience as effortless as possible for their B2B customers. We replatformed them onto Optimizely, launching their Canadian site first to get them back into the market quickly, then completing the US site.

We implemented intelligent search, a custom product personalization tool allowing business customers to add their own branding to products, and streamlined B2B ordering with quick-entry by model number and quantity.

The engagement has continued for nine years, with ongoing improvements across every aspect of their digital operation.

A nine-year partnership built on trust, clear communication, and a shared commitment to continuous improvement.

"We've had the privilege of working with the Luminos Labs team for over 9 years, and over that time they have become far more than just a vendor. They are a true partner in our ecommerce success. From the beginning, the relationship has been built on trust, open communication, and a shared commitment to achieving our goals. What sets Luminos Labs apart is their collaborative approach. They actively engage in our ideas, contribute thoughtful solutions, and work alongside us to continuously improve our ecommerce platform. It never feels like a transactional relationship; instead, it's a genuine partnership where their team truly cares about our performance, growth, and long-term success. Their communication is always clear and proactive, which makes complex projects run smoothly. Deadlines are respected, expectations are transparent, and deliverables are consistently completed to the highest standards. We know we can rely on them not only for technical expertise but also for strategic insight. Over the years, they have proven themselves to be dependable, innovative, and deeply invested in our success. We're grateful to have built such a strong working relationship and look forward to the future."

Crystal GranishMarketing Director, Cleaner's Supply Inc.

12 Years Luminos Client

Murdoch's Ranch and Home Supply

Large US farm, ranch, and home supply retailer serving rural and suburban markets nationwide

Murdoch's needed a full digital commerce transformation: their existing site could not display product variations properly, inventory was out of sync between online and physical stores, and they lacked the modern retail capabilities their customers expected.

We led an Optimizely Commerce upgrade and delivered a complete omnichannel implementation including buy online pick up in store, online returns with automated OMS integration, and a new e-gift card program.

The implementation involved deep integrations with Avalara, First Data, Kount, UPS, and Tecsys Order Management. Murdoch's development team worked alongside us throughout, gaining full platform knowledge for independent day-to-day management.

A 12-year partnership delivering measurable improvements to commerce capabilities and positioning Murdoch's for long-term scalability.

"Murdoch's Ranch and Home Supply has worked with Luminos Labs for over a decade, and they have been a reliable, high-value and hands-on partner in the ongoing evolution of Murdochs.com. In recent years, they've led critical work across our Optimizely commerce platform, CMS upgrades, and omnichannel capabilities, delivering complex integrations that support core features like BOPIS, expanded online assortment, returns, and digital gift cards. Luminos Labs operates as a true extension of my team. They bring senior-level technical expertise, communicate clearly, and approach problems with a practical, business-focused mindset. Whether addressing platform upgrades, security changes, or performance improvements, their work is disciplined, transparent, and dependable. The partnership has delivered measurable improvements to our commerce capabilities while positioning us well for long-term scalability. Just as importantly, Luminos Labs has maintained a steady delivery model that allows for continuous improvement without unnecessary disruption. I would confidently recommend them to any organization looking for a capable, long-term digital commerce partner."

Robert MeshewCIO, Murdoch's Ranch and Home Supply