Guide your customers through a journey that converts their needs into value

Develop a customer-centric, unified experience based on research insights, strategy, architecture, and design.

User Experience

Developing an excellent website strategy begins with understanding your customers.

  • Influence Strategies – Intentionally develop psychology-based influence automaticity triggers based on experience or documented success in sales situations for the website
  • Customer Mapping – Online and off-line touchpoints, moments, considerations, and strategies to engage for customers for each phase of the marketing/sales funnel
  • Buyer Journey – Online and off-line channels, activities, concerns, and strategies to engage various buyers in the buying cycle


Use AI to personalize experiences, content, product recommendations, emails, and produce search results automatically.

  • Machine Learning – Automatically personalize content and product recommendations, search results, and emails
  • Product Recommendations – Recommendations based on real-time behavior, order history, and similar journeys
  • Predictive Content – Increase engagement and decrease bounce rates by automatically selecting the right content for each visitor

UX Design

Improve upon already existing assets and UX when implementing your Episerver solution, or if desired, we offer full UX and design services.

  • Wireframes and Information Architecture – Optimize designs for ease of use through our an extensive understanding of Episerver’s content block architecture
  • Mobile-First Design – We design your website for mobile, which has more restrictions, then expand its features to create a desktop version
  • Concept and Brand Articulation – Initial concept creative comes in the form of mood boards and high fidelity compositions representing different strategic approaches for your evaluation
  • Style and Tone – Develop a unique visual design language, using style tiles and interactions carried throughout the website

Get Started with Luminos Labs 

It’s an easy three-step process:

  1. Complete this form to schedule a short call to discuss your needs
  2. Luminos Labs proposes a personalized digital commerce strategy
  3. Your guide helps you through the process of building a digital commerce ecosystem that grows your business and transforms your customer experience

Take the first step today!