All companies are adapting to the current COVID-19 situation, and Luminos Labs wants to help. These tips may assist in alleviating shortened hours, closures, and customer worries:
- Inform customers that your company is aware of COVID-19 and orders are safely handled.
- Replace the text “Out of Stock” with “Click here to be notified when the item is back in stock.”
- Provide a non-contact option for delivery and have shipments left at the door.
- Add the ability to pay by installments or offer credit.
- Split order deliveries so customers can receive available items faster rather than waiting for the entire order to be in stock.
Implement a Buy Online and Pick Up in Store option, allowing employees to load products into customers’ cars and practice social distancing.
Please stay safe, and if you are looking for a quick solution to get through these times, or your first eCommerce digital branch implementation, Luminos Labs is here to guide you through this.