Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce

Gartner Peer Insights is a review and ratings platform designed for enterprise software and services decision-makers. This peer perspective, along with the individual detailed reviews, should play a key role in your eCommerce platform buying process.

Download Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce

The report includes:

  • An overview of top eCommerce platform market trends
  • Insights into the strengths of named vendors
  • Customer feedback with reviewer firmographic details

About the report

  • Title: Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce
  • Analysts: Peer Contributors
  • Published: May 29, 2019

 

How does Gartner define digital experience platforms?

”Digital commerce platforms facilitate purchasing transactions over the web, and support the creation and development of customer relationships across multiple retail, wholesale, mobile, direct and indirect sales, call center, and digital sales channels. Key functionality for this technology includes the creation and management of product catalogs, web storefronts, shopping carts, product recommendations, and personalization. Organizations looking to improve the customer experience and extend the infrastructure required for the creation of new digital business designs are driving the demand for these digital commerce platforms.”

Why is the Gartner VOC: Digital Commerce report useful for eCommerce platform evaluators?

”The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews for the previous year into insights for IT decision-makers. This peer perspective, along with the individual detailed reviews, is complementary to expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.” As per our understanding, this paper contains the best eCommerce platform vendors as voted by customers.

Vendors listed in the 2019 Q4 Gartner VOC: Digital Commerce report

”Since October 2015, more than 300,000 reviews across more than 330 markets have been posted to Gartner Peer Insights. The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews for the previous year into insights for IT decision-makers.

This peer perspective, along with the individual detailed reviews, is complementary to expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.

In the digital commerce market, Gartner Peer Insights has published 607 reviews and ratings in the 12-month period ending October 31, 2019. Only vendors with ten or more eligible published reviews during the specified one-year submission period are included in this document.”

Episerver was placed amongst the ten top B2B eCommerce platform vendors as a result of high customer satisfaction feedback.

Download Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce

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