A deeper look,
Global roll-out of Sitecore and Insite Commerce
Luminos Labs collaborated with several external and client partners to deliver the global digital marketing & digital commerce solution. The implementation was divided into a few separate projects, starting with the site redesign and building the main CMS-related functionalities leveraging Sitecore capabilities. The site was already using Sitecore as a CMS platform. However, in order to have a structure that would allow better integration with the other systems and use the latest Sitecore features, the decision was made to have complete redesign and re-implementation of the existing functionalities.
The second project focused on delivering a new store using a system that integrated better with Sitecore and had more advanced B2B and B2C capabilities. The Insite Commerce platform was selected for achieving this goal, having also good support for ERP integration (SAP).
The capabilities and functionalities developed included the integration of a product registration system (RAP), the implementation of Customer Sales Representative portal (where the CSR users could perform all the regular operations, including impersonating a customer account but also handling product returns), and the development of some sale-agent-related features that would be used by the CRM solution. This provided a template for the unified solutions available for the company’s regional divisions.